Shipping and Return Policy for sun Store
1. Shipping Policy
We at Sun Store are keen to provide an easy and smooth shopping experience for our customers. We offer you various and convenient shipping options to ensure that your orders arrive as quickly as possible and in the best condition.
1.1 Shipping Methods:
We provide shipping service through several reliable shipping companies to ensure that your products arrive quickly and safely.
Shipping Time:
Domestic Shipping: Usually takes 7 to 14 business days, depending on your location.
International Shipping: Not available now.
1.2 Shipping Cost:
Shipping cost is determined based on weight and geographical location. The shipping cost will appear upon completion of the payment process.
1.3 Shipping Confirmation:
After your order is shipped, you will receive an email containing shipping details and a tracking number to track the shipment.
1.4 Shipping Delay:
In the event of any delay in the shipping process due to unforeseen circumstances (such as weather or holidays), we will work to inform you as soon as possible and strive to deliver your order as soon as possible.
2. Return Policy
We strive to provide a satisfactory shopping experience for our customers. If you are not satisfied with your product for any reason, we offer you the option to return it according to the following policies:
2.1 Return Period:
You can request a return of the products within 3 days from the date of receiving the order, but if there is no problem, we will not return it.
2.2 Return Conditions:
The product must be unused and in its original condition (unwashed, unmodified, and unopened).
The product must be in the original packaging with all tags and cards attached.
The return policy does not include products that have been modified specifically for you or products that have been opened (such as cosmetics).
2.3 How to submit a return request:
To process a return, please send an email to syntax1510@gmail.com stating the order number and the reason for the return.
You will be responded to within 3 days with instructions for returning the product.
2.4 Return Costs:
The shipping costs for returning the product will be borne by the customer, unless the product is damaged or shipped by mistake.
2.5 Refund:
After receiving and inspecting the returned product, we will process a refund to the original payment method.
It may take 7-14 business days for the refund to be completed depending on the payment method.
3. Damaged or Missing Products
If the product arrived to you damaged or has a manufacturing defect, please contact us immediately via syntax1510@gmail.com within 48 hours of receiving the product. We will replace it or refund the full amount.
Additional Notes:
[Store Name] reserves the right to modify the shipping and return policy at any time, and customers will be notified of any changes through the website or email.
This policy ensures that you are clear in dealing with your customers and explains all the details related to shipping and returns.
